@Delly82 wrote:
Having the same problem. Arrived in the US last night. Signal works for a minute then drops off and just get an SOS symbol showing at top of screen. Have tried rebooting phone a few times and the same thing happens 🙈
I've separated your post from the rest of the thread, because you've not confirmed that roaming has been working previously and thus is not necessarily the same issue.
Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.
On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?
If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.
