No mobile signal in USA but 4g

[Harryh2410]

Hi did you solve this as I have same issue? Roaming was fine two weeks ago now in USA and I have 4g or 5g but no bars of signal. 
it’s really strange as I can use WhatsApp or iMessage but can’t stream or anything. 

I’ve done all the normal resets, switch offs, etc

[Alex_H]

Hi @Harryh2410,

Welcome to the EE Community 🙂

I am sorry to hear you are having some issues using your phone in the USA currently. When you mention Roaming was fine two weeks ago, was that also when you were in the USA or were you in a different country then? As you can have two different settings for roaming, one for EU roaming and one to allow worldwide roaming. 

If Whatsapp and iMessage are both working off your 4G connection though it does suggest roaming is turned on, are calls working also? 

Have you tried doing a manual network search and selecting to connect to another available network to see if this improves your data connection? If you are unsure how to do this if you let me know your phone model I can advise. 

Alex

[Harryh2410]

Hi Alex, yes I travel a lot and it has worked previously this year when I was in USA. They sent me a new SIM card and it is active on my plan world wide roaming. 
No calls can’t work as have no signal it’s what’s strange as to get some internet but no signal. I haven’t received a text messages on arrival to explain my roaming etc. 

yeah tried all manual searches and every network I see makes no odds. 

[Alex_H]

Thanks for confirming, was this new SIM card sent out to you and used in the UK before you left you mean? If so that is fine, but if you had a replacement SIM that had not been used in the UK before going, that would cause an issue though.

Do you have another phone with you, that you could try swapping SIMs with in order to help confirm if its a phone or SIM issue? 

Outside of that the best thing I can recommend is giving our technical team a call who will be able to access your account to run some further checks, you can call us free on Skype using the number  +44 800 079 8586 or you can call from another phone on  +44 (0)7953 966 150