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Re: Need help. Need to speak to a member of staff

karenkeddy
Visitor

How can I chat to somebody about using my phone while in South Africa 

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

@karenkeddy : What about it? Generally we can discuss things like cost or not working. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

Your UK allowances will not apply in South Africa, but you can view roaming costs at https://ee.co.uk/help/mobile/roaming/roaming-costs

If you're on PAYG, ensure your phone is used in the UK before travelling. If you're pay-monthly, text ROAMING to 150 before leaving the UK. These will ensure roaming is activated and your phone has access to South African networks.

Failure to do so will result in your phone not connecting to foreign networks and thus not having coverage abroad.