My phone keeps cutting out when I’m on a call

[Ellemarieza]

Hello

Mine is doing the same. It has done it on almost every call lately, my Wi-Fi calling is off.

So frustrating isn't it.

[bristolian]

Hi @Ellemarieza 

Is this happening in multiple locations, or just specific places?

[Ellemarieza]

Hi
I have just contacted them and they have said there is a problem with the masts in my area. Not sure how widespread this is but I have seen many people having the same issue who are not from my area.

[bristolian]

You can check for, and register for text message updates on, network issues in your area on the coverage & status checker here 

Use the option for "I have a problem"

[Ellemarieza]

Thank you.

After checking that it says my service should be excellent but EE have said there is a problem?

Hopefully be sorted soon.

Thanks for your help.

[Debra1231]

HI, my phone keeps cutting out mid-call, nothing to do with the location as this happens at home and when I'm out. Nothing to do with signal strength which is fine. Tried re-sets etc... eventually I thought something must be wrong with the phone so I signed up for an ee plan with a brand new FE S20. Same thing is happening, it just cuts out in the middle of a call. Could it be a damaged sim?

[Christopher_G]

If you have tried the SIM in two phones and it's happening in more than one location to every call, it could be a problem with the SIM, @Debra1231

I'd recommend getting in touch with our Mobile Care team, preferably from another phone if possible.

Chris