armed forces deployment

chedab · ‎31-05-2021

Hi, im in the armed forces and i will be deploying to an EU country later this year.

Need some clarification:

When i exceed the 60 days out of 4 months by being outside the UK what will happen?

Will i be penalised for it?

This is out of my control and if i lose contact with my kids it will make my time miserable.

I am also not economically endowed.

Cheers

XRaySpeX · ‎31-05-2021

After the 4 months EE will ask you for an explanation why you are still roaming beyond the Stable Links FUP. If you don't satisfy them they will start to charge you these surcharges:

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎31-05-2021

After the 4 months EE will ask you for an explanation why you are still roaming beyond the Stable Links FUP. If you don't satisfy them they will start to charge you these surcharges:

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

chedab · ‎31-05-2021

Thank you for the rapid reply

What counts as a satisfactory response?

Or is there no specific answer?

XRaySpeX · ‎31-05-2021

No specifics but yours seems well satisfactory.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

chedab · ‎31-05-2021

Brilliant, thank you!

You have really helped!

XRaySpeX · ‎31-05-2021

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎31-05-2021

@chedab Give customer services a Callander tell them the situation and they can put a note on your account about your situation.

The Armed forces do get Special treatment with concerning phone contracts. Tell them first don’t wait.

chedab · ‎31-05-2021

Yes ill do that, prevention is better than cure.

Thank you for the great advice!