Re: Losing mobile service abroad, losing patience

Vitacity
Investigator
Investigator

‎02-12-2023 01:56 PM

Same issue with mine. I booked a repairs EE shop slot on three occasions only to have my time wasted for hours each time. The issue is still unresolved and I have a 24 month contract with EE. I'm considering making a formal ombudsman complaint. 

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎02-12-2023 02:19 PM

Ombudsman will only accept an individual customer complaints which have exhausted the supplier's internal complaints process - which can take upto 8 weeks.

Leanne_T
EE Community Support Team

‎02-12-2023 02:22 PM - edited ‎02-12-2023 02:23 PM

Hi @Vitacity 

Thanks for coming here. 

Are you losing service abroad or in the UK? 

What did the store advise when you visited? 

Leanne 🙂

XRaySpeX
EE Community Star
EE Community Star

‎02-12-2023 02:30 PM

Which is your issue? Phone not working abroad or booking a repair slot?

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