Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Losing mobile service abroad, losing patience

Vitacity
Investigator
Investigator

‎02-12-2023 01:56 PM

Same issue with mine. I booked a repairs EE shop slot on three occasions only to have my time wasted for hours each time. The issue is still unresolved and I have a 24 month contract with EE. I'm considering making a formal ombudsman complaint. 

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎02-12-2023 02:19 PM

Ombudsman will only accept an individual customer complaints which have exhausted the supplier's internal complaints process - which can take upto 8 weeks.

Leanne_T
EE Community Support Team

‎02-12-2023 02:22 PM - edited ‎02-12-2023 02:23 PM

Hi @Vitacity 

Thanks for coming here. 

Are you losing service abroad or in the UK? 

What did the store advise when you visited? 

Leanne 🙂

XRaySpeX
EE Community Star
EE Community Star

‎02-12-2023 02:30 PM

Which is your issue? Phone not working abroad or booking a repair slot?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP