Is 0191 516 1646 an official EE number?

[Digiwake]

Just had a call from this number myself, offering a free upgrade to my Flex plan. Is that the sort of thing this partner would do? I was subject to a complex bank scam lately that involved spoofing of the callers number so I'm paranoid. The caller (who did sound like she was from sunderland) appeared to have access to my account info (address, plan etc) but was asking for my DOB and said I've get a text shortly telling me to restart my phone so the plan change can be aplied to my SIM. That sounds fishy and makes me wonder if my phone is about to be cloned.

Also, I've just gone onto the EE website to check my account and every time I try to access a page I'm directed to another asking me to confirm that I want to add another number to my account. Is any of this normal?

[XRaySpeX]

@Digiwake : I've heard tell of these partners trying to sell PAYG/Flex users monthly contracts. Sounds like you accepted 1. I know you were enquiring about switching to contract recently.

[Digiwake]

Thanks for getting back quickly.

I'm already a Flex customer and have been for years. This person was offering a free "upgrade" on my existing plan to unlimited minutes and 10GB data (from 2GB). I'd like to be reassured that this is something a partner would actually be offering. She definitely didn't offer an upgrade to a contract.

I'm worried that when I try to access my flex account on ee.co.uk, the page immediately jumps to one asking me to confirm that I want to add a new number, like this . My other flex account and my contract account don't do this. Once I'm on that page, any attempt to navigate to another part of the site, or logout, just reloads that page.

[Digiwake]

And now I'm getting texts telling me I've added a £0 spend cap to my account, stop services on demand, added a moderate content lock and that my remaining flex credit has been transferred to my new pay monthly bill. None of which I asked for or agreed to. Sounds like this partner is a scammer.

[Digiwake]

I've contacted 150 and confirmed that I've been moved to a contract without my consent. If you are called by 0191 516 1645 or any of the partner numbers above, hang up.

EE - up your game.

[XRaySpeX]

@Digiwake : These partners don't go in for "upgrading" Flex or PAYG. There's nowt in it for them. They're there to sell contracts.

[Leanne_T]

Hi @Digiwake

Thanks for coming to the community. 

Have our mobile care team got this resolved for you when you called 150? 

Leanne.

[Digiwake]

I can well believe that and I'm sure that's why they pretend to be calling from EE Direct, "rewarding" loyal PAYG customers with an "upgrade to more data at no extra cost" without once mentioning the word contract or any terms or conditions.

It's hardly on the customer to know that though, is it? EE have a formal relationship with this partner so they are tacilty supporting the practise.

[Digiwake]

Hi Leanne.

Yes, they are putting in a form to revert the changes and refund the balance. It'll take up to 48 hours though, which is disappointing given how quickly the damage is done in the first place.

[Leanne_T]

I'm very sorry to hear this has happened @Digiwake

Please let me know if we can help you with anything else.

Leanne.