Hey I’ve just switched plans on my ee where I pay 16 pounds extra every month for 125GB when I received this data is has been very slow when I do a speed test it peaks to around 0.7-0.5. I also restarted the device took out the sim cleaned it nothings worked any suggestions?
Since I’m on a IOS device I don’t Think there would be APN settings. I checked the status checker everything seems fine in my area but I will try my sim in another phone to see however if it’s still the same what would you recommend
Hey again, I just tried putting my SIM card into another phone and when I ran a speed test it was similar is peaked to around 0.5MB. Also a couple days ago randomly it worked very well when I ran a speed test it peaked to around 257MB download speed. The next day when I ran it again it went back down to 0.5MB plz recommend something since this data is important for me in school
You can order a replacement SIM card online to see if this helps, or please give us a call on 150 and the team can run through some further troubleshooting with you and let you know the next steps.
