30 mins roam anywhere not working

[yonathans2]

Currently aboard outside the EU. Have purchase the 30 mins roam anywhere while speaking to customer service before my departure.

Now that I am abroad, I have no network/line and I am unable to contact EE due to no network and no online tool....

What do I do?

[XRaySpeX]

@yonathans2 : What 30 mins roam anywhere? Do you mean call anywhere? Where are you?

[yonathans2]

The add on says, 30 roaming minutes every month to make and receive calls anywhere outside of the EU. Countries covered are withinin EE Roaming Zones 2B,3,4,5,6 and 8

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[bristolian]

Irrespective of any billing add-on which reduces the cost of roaming, did you enable the roaming facility itself? It is that which enables access to foreign networks and gives your phone coverage abroad.

Without roaming being active, you won't get coverage outside the UK with consequences for your ability to perform any function which uses network coverage. Details are in the previous reply.