Same thing happened to me twice in the last couple of weeks. People ring me and say they had a missed call from me. I used the link advice above to report to EE over chat, but they basically could do nothing but suggest i report the numbers that called me or texted me "to the app" - so basically report and/or block innocent people who recieved fraudsters calls using my mobile number... Not very cleaver and EE staff member kept saying there was nothing he could do.
EE - the first item on the notebook you give to your staff should be how to raise an internal ticket when clients report suspicious or potential illegal activity.
We've been with EE for a decade or so, really pleased with EE service, but on this occasion EE gets a big fat FAIL! made us feel unvalued at all as customers, and probably failing at a very important point. Oh the staff member did find a script to copy/paste that says "rest assure, none of your data was compromise" - I wonder how this fits with the rest of his claim that he could do nothing, see nothing, or have access to anything in order to try and help - clearly just copied/pasted some script that had no connection to reality or any basis behind it.
EE Staff on the chat - spare me the "please contact us via this link" - i already did and EE did nothing about it. Either get your security team to contact me and check the chat history on my account for details of what happened and when - anything else will be just you digging a deeper hole for yourselves.
Anyone else here can recommend a mobile company that takes data protection seriously? We are looking for one!
