Raining in US

[Georgeeaton95]

Hi guys - my 4G isn’t really working when out in New York - any suggestions? In NY

[bristolian]

Do you have coverage from 2G/3G instead? Or are you reporting a complete no-service scenario?

If the latter, are you on PAYG or pay-monthly? PAYG is auto-enabled for roaming once used in the UK first, while pay-monthly needs to be enabled via your myEE online account or app.

[Georgeeaton95]

I only have 5g or 4g options in my phone. Just getting the E signal with 4 bars but nothing else 

[bristolian]

Are you on PAYG or pay-monthly? PAYG is auto-enabled for roaming once used in the UK first, while pay-monthly needs to be enabled via your myEE online account or app.

If you have signal bars, this would tend to suggest you are already connected to a local network in the US. Are you able to make calls?

[XRaySpeX]

@Georgeeaton95 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[_MrR_]

Are you roaming on AT&T? 

If not, might be worth doing a manual network search and selecting them. Had really good 4G and 5G coverage when I was there a few weeks ago