ROAMING

[ChrisJuly]

Hi all.  Really struggling here and no support from ee.  (Were supposed to call back and didn’t and been round in circles with their text service.)

I am in Italy and have been unable to come t to roaming which means that apart from on my hotel network and the odd restaurant my phone is unusable.  Am in my own and wanted to use google maps and Rometorio for trips and am now doing everything by paper maps!  And advice gratefully received.  Thx in advance Chris

[Christopher_G]

Hi @ChrisJuly 

Welcome to the community.

Is your plan on contract or pay as you go? What happens when you manually try to connect to an Italian network operator?

Chris

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.