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Problem receiving or making texts and calls

FatouNdao
Explorer

‎19-07-2023 05:44 PM

My sim has been unable to receive and make calls and texts for a couple weeks now. I’ve been out of the uk In Senegal and it stopped working

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎19-07-2023 06:04 PM

Hi @FatouNdao 

Are you on a pay monthly contract or PAYG? 

If you're on a pay monthly contract did you activate roaming before leaving the UK? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
FatouNdao
Explorer
In response to Northerner

‎19-07-2023 06:25 PM

I am on a monthly payment and yes it was on. They even sent a welcome text when I landed, it worked for a week then stopped

0 Helpful
bristolian
EE Community Star
EE Community Star

‎19-07-2023 06:34 PM

Try connecting to an alternative local network.

0 Helpful