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Problem internet

Marcin27
Investigator
Investigator

‎14-06-2023 08:32 PM

I have a roaming package for £20 50 GB everything is visible in the application but I do not have internet

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎14-06-2023 08:40 PM

Where are you roaming?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Marcin27
Investigator
Investigator
In response to XRaySpeX

‎14-06-2023 08:44 PM

Sweden. I've been here for a week. My phone turned off and after turning it back on, there is 4G coverage but there is no internet

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Marcin27

‎14-06-2023 08:50 PM

@Marcin27 : Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the roaming add-ons to be able to use your UK allowances there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Marcin27
Investigator
Investigator
In response to XRaySpeX

‎14-06-2023 08:54 PM

yes i got it. but the internet worked all week until today. I have a visible application package and GB available so. I have to pay extra from now on

0 Helpful
Marcin27
Investigator
Investigator

‎15-06-2023 07:33 PM

I was unable to solve this problem. I still have no internet since yesterday despite the fact that there is 4G coverage on the phone. yes i tried to connect manually to 2 other networks

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Marcin27

‎16-06-2023 12:41 PM - edited ‎16-06-2023 12:41 PM

Are calls and texts working @Marcin27?

James