Poor network coverage using Roam Further Pass in NYC

[ldockree]

I have purchased the roam further pass however, the quality of the connection is appalling. My phone (pixel 5) keeps dropping completely meaning I cannot reliably use apps (like uber), navigate properly, make calls or receive texts. I have tried manually selecting a network, rather than automatically connecting to one (T-mobile) however, this does not work (usually says I'm forbidden from using them). I have ensured that my phone is fully updated but still it is extremely poor. I have never had this problem before when travelling in north america. Is there a SIM update I am missing?

[ldockree]

And when I say poor coverage, I mean that my phone will be disconnected from the network with the tiniest movement of my hand and will not reconnect for love nor money. Additionally, it take hours to receive text messages and (emails in app).

[Leanne_T]

Hi @ldockree

Thanks for coming here. 

Have you tried manually connecting to another network? 

Leanne 🙂

[ldockree]

Hello Leanne,

I have tried manually connecting to another network. I only have the option of joining t-mobile 4g and t-mobile g (which are the two I automatically connect to). All other networks are forbidden. Manual selection does not improve the connectivity unfortunately. My wife is having the same connectivity issues on Vodafone but also uses a pixel 5. Are you aware of an issue relating to the phone itself perhaps if it is not related to the SIM?

[Leanne_T]

Thanks for trying @ldockree

This is not something I am aware of, if you are both connected to the same network this could be network related. 

If you leave your phone on automatic network selection your phone will connect to the strongest available network at any given time in the area. 

Leanne.

[ldockree]

This has not worked for four/five days unfortunately as we have been here since Saturday. This is very poor service.

[Leanne_T]

Sorry to hear this @ldockree

If you get in touch with our technical support team they can check everything is set up on our end for you. 
Leanne.