Picture messages

DeeTee999 · ‎16-03-2023

I’m being charged for picture messages + I don’t know why.
I’ve always copied + pasted messages, I’ve always sent pictures.
I have inclusive minutes, calls + data so it’s nothing to do with them ……baffled

XRaySpeX · ‎17-03-2023

@DeeTee999 : MMS or Picture Msgs are chargeable & not included in your inclusive allowances.

You've only got to put a emoji in a text to turn it into an MMS - see https://community.ee.co.uk/t5/Texting-and-messaging/Sending-and-Receiving-Picture-Messages-on-EE/td-....

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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View solution in original post

XRaySpeX · ‎17-03-2023

@DeeTee999 : MMS or Picture Msgs are chargeable & not included in your inclusive allowances.

You've only got to put a emoji in a text to turn it into an MMS - see https://community.ee.co.uk/t5/Texting-and-messaging/Sending-and-Receiving-Picture-Messages-on-EE/td-....

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

fileybird · ‎26-09-2023

Hi there please can you tell me how much these pesky lil emojis cost? Cos I have a habit of using loads, I really am that sad freak!!! I only realise I get charged once I hit send!!
thank you in advance 😉 there I go again

James_B · ‎26-09-2023

Hi @fileybird,

Welcome to the EE Community. 🙂

What type of phone do you have?

Which messaging app are you using?

James

XRaySpeX · ‎27-09-2023

@fileybird : MMS cost 83p each on contract or 40p on PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

RowingBloke · ‎09-12-2023

whats the point of having an all inclusive plan if picture messaging is not included. and charged as an extra? Do other mobile phone companies charge for this or is it just EE squeezing more money out of us?

XRaySpeX · ‎09-12-2023

Yes, @RowingBloke , O2 does for 1.

Where's it say it's "all-inclusive"? There are loads of things it doesn't include, like International Calls from UK. calls to 084 & 087 nos. ...

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)