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Phone

Alexhp
Visitor

‎23-11-2023 12:01 PM

Hi,  I recently lost my phone and got it blocked.  I have since located this lost phone and would like to know how it would be possible to have this unlocked to make it active again.

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎23-11-2023 01:23 PM

Hello @Alexhp ,

Welcome to the community,

You can contact EE customer service to get this unblocked. You can also ring them for free using Skype, for instance, or on any other phone:

08000798586

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Chris_B
EE Community Star
EE Community Star

‎23-11-2023 02:05 PM

@Alexhp  If you claimed on an insurance policy for a replacement device then the lost device can not have its blacklisted removed. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.