Phone won’t connect

[Hannahstanton88]

Hello!

I upgraded my contract to a cheaper contract, less data, but unlimited calls etc. Since doing this my phone won’t accept calls and I can’t dial out? It just beeps and disconnects. Help please! 

[bristolian · Accepted solution]

Is your phone displaying coverage indicators?

Can you send/receive text messages?

[Hannahstanton88]

Yes showing full signal.

Yes I can send and receive text messages, WhatsApp etc, all fine.

[Katie_B]

Thanks for confirming @Hannahstanton88. 

Does this happen in one location or all?

Katie.

[Hannahstanton88]

Hey, yes happens everywhere. Can’t call out from any location, on or off WiFi etc.

[bristolian]

This is likely to be either a device or account issue.

Do you know any friends or relatives who use EE locally, who you could try a 2-way SIM swap with? Trying your phone with a known working SIM, and your SIM with a known working phone.