Hi @Yorkie13morris
- Where did you get the phone and how long you owned it?
- When did you last make a chargeable call or text?
- Are you in the UK?
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.