The EE Community

I am in the States

I have bought a weeks pass for £25 pounds to use in the States. It worked for a couple of days, including a trip to New York. I went again today and found that nothing works. I can't navigate around, I can't use e tickets and I can't make phone calls...

All-rounder for iPhone versus All-rounder

I was looking at getting a sim-only all-rounder for iPhone deal, but it looks like this does not include Netflix as an inclusive extra?The plain all-rounder (not iPhone)  deal, at the same price, looks as if it does include this.If I just purchase th...

Removing my wifes number

Hi. My wife died last month and i need to cancel her number in my account, i cant see anywhere in the account of how to delete that number?

Can’t upgrade an out of contract simo

I have 3 simos on my account which were all well out of contract. I also have EE broadband, also out of contract.ive managed to upgrade 2 of the simos but the offers on the 3rd simo are much more expensive than the other 2.i would like to upgrade thi...

Norton security issue downloading to mac book

Contract phone

Hi I m looking for advice I applied last night for a contact phone honour 400 pro the 30pound has been taking out my account but I got a message saying my order was cancelled any advice please 

No internet connection

I called EE already and couldn’t help me I’ve had the worst internet connection ever over the last three weeks my phone says 5G with 1 bar but I’ve done multiple internet speed tests as the ee guy suggested and my internet is non existent every sing...

New to EE Sim card arrived today but cannot activate it

hi I’m new to EE on a new 24 month contract I received the SIM today by DPD and cannot activate it via their website. Spoke to technical they didn’t have a clue so they had to put me on hold to speak to a higher up tech got back to me and said it can...

Mobile/Broadband ? Nothing but Problems.

My new phone contract cancelled within 4 days as I could not make or receive a phone call within the 4 walls of my house, and waited over a week for a broadband package to go live only to find out after multiple live chats through the app and over 4 ...