Phone is not making calls not even 150

Sw442 · ‎14-06-2024

I’m trying to make calls and my phone is just disconnecting even to 150 - what can I do?

XRaySpeX · ‎14-06-2024

@Sw442 : Are you on contract or PAYG?

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Sw442 · ‎14-06-2024

Contract and I can make calls through watsapp - I don’t make many calls which it why it’s surprised me

bristolian · ‎14-06-2024

Does your phone show network coverage? Are you in the UK or abroad? When were you last able to make calls? Can you send & receive texts? Can you use mobile data?

Sw442 · ‎14-06-2024

I can message, coverage is good and the network tested it. And a couple of days ago

James_B · ‎14-06-2024

Are you in the UK or roaming, @Sw442?

James

Sw442 · ‎14-06-2024

I am in the uk

Katie_B · ‎15-06-2024

Hi @Sw442.

Thanks for confirming.

Does this happen in multiple locations?

Are you able to try your SIM in another device?

Speak soon,

Katie

Sw442 · ‎15-06-2024

It happens everywhere I am not able to try that no.

the strange thing is on watsapp and other apps it’s fine

Katie_B · ‎15-06-2024

Hi @Sw442.

WhatsApp will be using your mobile data or WiFi if you are connect to that.

I would recommend trying a replacement SIM to see if this issue continues.

Katie