Phone can’t make or receive calls in Portugal

CamHughes · ‎15-06-2024

Hi there

I have set up roaming, I’ve checked the network settings, I’ve checked my spend cap, and I still can’t receive or make calls. I can’t contact EE because there’s no text or email option. I know I have voicemail messages but I cant listen to them. Can anyone help?

Northerner · ‎15-06-2024

Hi @CamHughes

You cannot have roaming set up. You'll need to use Skype over wifi and use the number in my signature to contact EE CS.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎15-06-2024

@CamHughes : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎15-06-2024

@CamHughes wrote:

Hi there

I have set up roaming, I’ve checked the network settings

How exactly did you setup roaming? And how did you get confirmation? The only network setting to enable roaming is on your account, although many people confuse their phone's "data roaming" menu option - all this does is allow the use of mobile data whilst already roaming.