Phone calls barred for international numbers

[Ness1984]

---

How  can you actually speak to a customer adviser?!  Trying to understand why my calls are blocked when dialling to an abroad number. Spent 30 minutes on the phone the other week added roaming, calls to international numbers, removing spend cap but still difficulties. When i call 150 I keep getting passed around the various options and can’t actually speak to anyone. This issue happened with anyone else? Deeply frustrating. Any tips on How can I resolve? 

[bristolian]

If your spend cap has been removed or lifted appropriately, an international call bar is often a setting in your phone's menu. On Android for example, it's under Phone > Settings > Supplementary Services > Call barring.

Perhaps it would be helpful to explain exactly the symptoms you are experiencing, and exactly what's been tried so far. That way, the community can offer informed advice - and potentially save you the need to call CS.

[Toby50]

Same here nightmare to try ans speak to someone it makes you give up

[Leanne_T]

Hi @Toby50 

Thanks for coming to our community. 

Are you also having trouble with international calling?

If you can tell me a bit more about the problem you are having, I'll do my best to help.

Leanne. 

[nethmin]

I have had that issue too try pressing  0 or saying  operator repeatedly to get through to a real person.

You can Also reaching out on social media for quicker help. 😊

[T2013]

Same issue here. Obviously problem from EE!

[Leanne_T]

Morning @T2013 

Thanks for coming to the community 🙂

Are you unable to call international numbers from your EE SIM? If so, do you have a pay as you go or pay monthly account? 

Are you in the UK? 

Speak to you soon 🙂

Leanne.

[T2013]

Hi Leanne_T,

Just come back from abroad and now in UK. Each time I tried to call abroad. My calls are barred. Even with Wifi calling on. I got a monthly subscription and 500 mins adds on international calls too. I have checked my phone settings no calling barring options are activated.

Could you assist please?

Regards,

T2013.

[Leanne_T]

Hi @T2013 

Thanks for coming back to me. 

If you give us a call on 150, the team can check the account settings from our end for you and remove any call bar that is stopping you calling international numbers 🙂

Let me know how you get on. 

Leanne.  

[T2013]

Hi Leanne_T,

I followed your advice and rang 150. It took 1h and a technician level 2 but issue sorted.

Thanks a lot.

T2013.