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Phone barred

Malcomb
Explorer

‎07-12-2022 12:59 PM

Hi I am trying to receive calls from UK but I am abroad how can I reverse this to call and receive from abroad 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎07-12-2022 02:27 PM

Hi @Malcomb

Thanks for coming here. 

Do you have a pay as you go or pay monthly contract? 

Leanne.

0 Helpful
Malcomb
Explorer
In response to Leanne_T

‎07-12-2022 02:33 PM

Hi Leanne

No I have contract
0 Helpful
Leanne_T
EE Community Support Team
In response to Malcomb

‎07-12-2022 02:35 PM - edited ‎07-12-2022 02:36 PM

Hi @Malcomb

Can you try logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK > can you activate both settings? 

This will allow you to make and receive calls abroad 🙂

Leanne.

0 Helpful