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Phone abroad

moll
Visitor

‎20-10-2023 05:14 PM

Hi 

I set up my roaming this morning came to Spain no signal . Contacted ee said I can't use it abroad on my tariff? Why could they not tell me before I came ? 

I am left with no way to contact family who don't use WiFi.  Its kind of ruined things I offered to pay but declined .

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-10-2023 05:20 PM

@moll : What tariff/plan you on?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎20-10-2023 05:21 PM

Enabling roaming is free of charge, how did you set it up?

If you're on pay-monthly, it's usually enabled by texting ROAMING to 150 before leaving the UK. Did you do this?

I'm not sure what your query regarding billing add-ons is, but if you're within the EU then the cost is either £2.29/day or £25/month for the Roam Abroad pass.