PAYG - EU Minutes Add-on Query

moomin · ‎26-05-2022

I am a PAYG customer. I'd like to know whether the EU Minutes add-on can be used for calling the UK from EU countries. If not, is there an alternative add-on that I can use.

Many thanks.

XRaySpeX · ‎26-05-2022

@Katie_B : OP does not have a plan as such but an add-on. It's not the same thing.

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Katie_B · ‎26-05-2022

Hi @XRaySpeX.

My apologies I can now see the OP has advised they don't have a pack just the add-on.

I would recommend giving us a call @moomin so our customer care team can check your account.

Katie 🙂

moomin · ‎26-05-2022

Thanks for your help, guys.

Katie_B - can you please clarify one thing for me. Does the EU Minutes add-on include calls from the EU to the UK? Thanks again.

moomin · ‎28-05-2022

@Katie_B - I'd be grateful for a reply to my previous post, i.e. does the EU Minutes add-on include calls from the EU to the UK?

Thank you.

Jon_K · ‎28-05-2022

Hi @moomin.

The calls should come from your minutes add-on.

If this isn't happening, I'd recommend contacting our Customer Care team so they can check that your add-on is working.

Jon