Notifications

[Dux90]

I keep getting ee voicemail notifications. They come in rapid succession. There are no voicemails. I have tried some things. Nothing works so far. Any help would be appreciated 

[bristolian]

Are you saying that you're receiving notifications of new voicemails, then dialling your voicemail to be told "no new messages"?

If so, you say you've "tried some things" - such as? Can you be more specific?

Do you receive notifications when you do get a new voicemail?

[Dux90]

I do receive notifications when I get a voicemail from ee. But so far there is no message at all. I have tried going into my settings, android phone, but am unable to stop these notifications. Areas are greyed out that might have allowed me too. Thank you for responding 

[bristolian]

Voicemail notifications are pushed from network > device, not pulled the other way around. Thus if you're being notified of new messages, in error, that's a network issue.

EE-CS on 150 should be your next port of call, as it's a user-specific issue.

[Northerner]

Hi @Dux90 

Text VM OFF to 150 to disable voicemail. To reactivate text VM ON to 150.

It might be worth turning it off restarting your device and reactivating.

Thanks 

[Dux90]

Thank you Northener.  I have tried that and the message back said it was successful. Fingers crossed. 

[XRaySpeX]

Get someone to leave you a VM, listen to it & then delete it. See if that clears it.

[Dux90]

Thank you. I will try that too. Everyone is very helpful. Much appreciated 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.