Not roaming for turkyia

[Jack0953]

Has the roaming service stopped in Türkiye or what? I can't use the data. Thank you all

[Jack0953]

I am unable to send media

[Jack0953]

Welcome to EE. Thanks for buying a £20 pack, it'll come out of your credit as soon as you use your phone. It gives you unlimited calls, texts, and 50GB of data. Visit ee.co.uk/paygservice for the main elements of your service. Thanks.

[James_B]

Hi @Jack0953,

Sorry, you can't use a UK data allowance in Turkey.

You'd need to purchase an suitable roaming data add-on.

You'll be prompted to purchase one if you open your web browser when you aren't connected to WiFi.

James

[Jack0953]

Good. But I am unable to open the company's website without Wi-Fi. Because there is no login signal to the network

[Jack0953]

I can't afford to buy a package now. how can I. The site does not work in the browser without the Internet

[Jack0953]

I can t afford to buy a package now. how can I. The site does not work in the browser without the Internet

[Jack0953]

Until now, I cannot buy credit. I live in Turkey. I am very upset. Please solve the problem

[Christopher_G]

Hi @Jack0953 

You have to be connected to a mobile network in order to use the add-on status page. Which Turkish provider are you connected to?

Chris

[Jack0953]

I am already connected to the mobile network but I do not see the status of the add-on. The provider is Turkcell. Please solve the problem as quickly as possible. Thank you

[Christopher_G]

What happens when you click the link that I sent you, when not connected to WiFi, @Jack0953?

Could you try doing it on a different available network?

Chris