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MrsPezz
Visitor

‎04-12-2023 08:12 PM

HELP. I've switched to EE since around Aug/Sept. Can't call out or receive calls! I'm waiting for very important calls and nobody can contact me. I'm paying for a service I'm not getting! I need this resolved ASAP. I cant contact EE using 150 or the other number. There's no live chat. It's ridiculous. Thinking of cancelling and putting in a claim. Please don't insult me by telling me to restart my phone this DOES NOT WORK! 

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎04-12-2023 08:29 PM

Hi @MrsPezz 

  • Does it say EE at the top of your phone. If not can you manually select EE from the network settings.
  • Does this issue only occur in one location such as at home or everywhere. 
  • What device do you have and did you get this device from EE.
  • Are you PAYG or pay monthly contract.
  • Are you in the UK. 

Have you checked your local network for issues.

https://coverage.ee.co.uk/coverage/ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎04-12-2023 11:07 PM

@MrsPezz wrote:

HELP. I've switched to EE since around Aug/Sept. Can't call out or receive calls!

Has your phone worked in the intervening months? Or have you had problems for 3+ months and not reported them?

0 Helpful