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Not recieving Facebook SMS 2 Factor Authentication codes

lanakirkbride
Visitor

‎09-11-2022 07:43 AM

Hi all!

Is anyone having issues with receiving the 2 Factor Authentication codes from Facebook when trying to log in? I have been having this issue since yesterday and have even been on with Samsung support and tried all their troubleshooting but it still won't work. I am receiving other texts normally. 

I can't receive a one time password from Facebook and EE isn't a supported network.

Can anyone help?

2 REPLIES 2
Christopher_G
EE Community Support Team

‎09-11-2022 10:12 AM

Hi @lanakirkbride

I would definitely suggest speaking to our Mobile Care team to see if they can look into this for you.

Chris

0 Helpful
bristolian
EE Community Star
EE Community Star

‎09-11-2022 12:32 PM

@lanakirkbride wrote:

I can't receive a one time password from Facebook and EE isn't a supported network.

I vaguely recall coming across this previously - you can try selecting another network from FB's drop-down and see if that works.

But if FB are saying texts to EE aren't supported, the options are potentially limited.