Not receiving text messages

[habiba4]

I transferred from Lyca to EE today, and I'm not receiving messages and OTPs likes of my banking app for verification and not from local numbers. How do I solve this? 

[Jon_K]

Hi @habiba4.

I'd recommend getting in touch with our Customer Care team so they can check your account preferences.

Jon

[bristolian]

Are you receiving mobile-originated texts?

If your number is being ported today, then an element of "split port" is entirely normal until the end of the day.