Not receiving texts

[Lou1505]

Hi, I have not been able to receive texts for the last couple of days. I can send texts, make calls and receive calls. I have cleared cache data for messages and removed sim & restarted, but doesnt work. Any ideas please?

[bristolian]

Hi @Lou1505 

Is this affecting all texts from all senders?

What happens if you send yourself a text message?

[Lou1505]

Hi, yes its texts from all senders, sending myself a text msg doesnt work either...

[Christopher_G]

Are you currently in the UK or roaming abroad, @Lou1505?

Are there any maintenance works listed in your area. You can find this out by checking the 'status' of your postcode on our coverage checker.

Chris

[Lou1505]

Hi, I'm in the UK and have checked the coverage which is fine...

[Christopher_G]

Did you check the status of the network, @Lou1505.

That tells you if there are any faults in your area.

Chris

[Lou1505]

Yes, the status said 'no known problems'. I have removed the SIM card again and restarted but still nothing, the SIM card looks quite worn out though, could this be the issue?

[Christopher_G]

OK, thank you, @Lou1505

I would recommend either reporting a problem on that status checker or getting in contact with our technical support team so this can be investigated further.

Chris