Roaming abroad

[Dkhatun]

Hi.

I brought the roaming package before I left the U.K. I have been in Turkey for 3 days & still haven’t been able to access internet unless I’m using the hotel WiFi.

I’ve tried everything on the EE text messaging service & it still hasn’t worked. 

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Control Content > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls from abroad?