Not receiving texts in the US

[MILKY2000]

I cannot get on the app as it’s down but before my arrival in the USA I was informed by EE that I had all relevant roaming options and passes turned on. I’ve been here a week now and still not receiving texts or calls 

[Katie_B]

Hello @MILKY2000. 

Welcome to the community. 

Are you connected to a local network? if yes, which one?

Katie

[MILKY2000]

Yes I am connected to Verizon Wireless 5G

Carl

Sent from my iPhone

[Katie_B]

Thanks for getting back to me @MILKY2000. 

Are you able to manually search and connect to any other available network?

Katie

[MILKY2000]

Yes can connect to either TMobile or AT&T

Sent from my iPhone

[Katie_B]

Does this resolve the issue of you not be able to receive texts and calls @MILKY2000?

Katie

[MILKY2000]

No the issue persists

Sent from my iPhone

[Katie_B]

Thanks for confirming @MILKY2000. 

Are you aware of anyone else experiencing this?

What happens when you try to make a call?

Katie

[Georgethomas1]

I am having the same problem and I paid £15 for my phone to work while I'm in NYC. I have data but not access to texts or calls. Whatever network I'm connected to, it just immediately says can't connect when trying to make a call. Also can't receive texts so can't verify any online purchases.

[Christopher_G]

Hi @Georgethomas1 

Welcome to the community.

What kind of phone are you using? Have you tried changing the network mode?

Chris