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Not receiving texts from abroad

willmow
Established Contributor
Established Contributor

I am experiencing an odd issue that is seriously hampering my ability to verify/confirm things like identity, and thus run my daily life:

Issue: certain transactions conducted here in the UK via mobile apps require me to confirm my identity (or email/phone), e.g. banks, digital signature providers, mountain rescue organisations... To do this, the organisation/company sends an SMS text message with a code, which I must enter in the app. This works faultlessly if the organisation is in the UK (using a UK app), but I receive no such texts if the organisation is in (say) Switzerland (and I'm using their app). Something stops these texts from getting through. It happens time and again and with a variety of apps/organisations. 

Can anyone shed any light on this frustrating behaviour? It feels like it's security related. It's not my phone, as it happens on two different ones.

41 REPLIES 41
XRaySpeX
EE Community Star
EE Community Star

@MI6Agent : You'd be better off starting your own thread & describing your issue rather than tacking on to this old thread.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Leanne_T
EE Community Support Team

Morning @MI6Agent 

Thanks for coming to the community. 

Are you unable to receive all other texts messages? 

Just to check, are you in the UK or Roaming at the moment? 

Speak soon. 

Leanne 🙂