Not receiving texts from abroad
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08-03-2023 04:11 PM
I am experiencing an odd issue that is seriously hampering my ability to verify/confirm things like identity, and thus run my daily life:
Issue: certain transactions conducted here in the UK via mobile apps require me to confirm my identity (or email/phone), e.g. banks, digital signature providers, mountain rescue organisations... To do this, the organisation/company sends an SMS text message with a code, which I must enter in the app. This works faultlessly if the organisation is in the UK (using a UK app), but I receive no such texts if the organisation is in (say) Switzerland (and I'm using their app). Something stops these texts from getting through. It happens time and again and with a variety of apps/organisations.
Can anyone shed any light on this frustrating behaviour? It feels like it's security related. It's not my phone, as it happens on two different ones.
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26-09-2024 08:35 PM
@MI6Agent : You'd be better off starting your own thread & describing your issue rather than tacking on to this old thread.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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27-09-2024 07:51 AM
Morning @MI6Agent
Thanks for coming to the community.
Are you unable to receive all other texts messages?
Just to check, are you in the UK or Roaming at the moment?
Speak soon.
Leanne 🙂

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