cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving authentication codes from overseas companies like Amazon

tommyttunes
Visitor

I'm not receiving authentication codes on text message from Amazon and cannot access my Amazon account now on my iPhone. Whatever way I try, Amazon wants me to re-confirm it's me by sending me a text with an authentication code on it. It's fine on laptop as it gives you the option to send on email. I've also had the same issue registering for a Lidl Clubcard, the text codes never come through. I've see a few similar threads saying that EE are blocking the texts as coming from outside of the UK. But none to suggest how I resolve this. Any suggestions?

2 REPLIES 2
Ali_A
EE Community Support Team

Hi @tommyttunes 

Welcome to the EE Community. 
 

As this is happening with multiple services, this would need to be raised with our technical support guides to investigate, and if needed a support ticket raised.  

Please call us on 150 from an EE phone or see our Contact Us | Help & Support | EE  to call from any other phone, and the team will be happy to help.


Ali 

Chris_B
EE Community Star
EE Community Star

@tommyttunes  Amazon UK is sending these text from the UK you are not getting them from Amazon US or Amazon.com.   It’s Amazon.co.uk 
Amazon is a global brand with official offices in each country they are in.  

 

The same as Lidi.  

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.