Not receiving authentication codes from overseas companies like Amazon
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11-10-2024 02:49 PM
I'm not receiving authentication codes on text message from Amazon and cannot access my Amazon account now on my iPhone. Whatever way I try, Amazon wants me to re-confirm it's me by sending me a text with an authentication code on it. It's fine on laptop as it gives you the option to send on email. I've also had the same issue registering for a Lidl Clubcard, the text codes never come through. I've see a few similar threads saying that EE are blocking the texts as coming from outside of the UK. But none to suggest how I resolve this. Any suggestions?
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11-10-2024 06:01 PM
Hi @tommyttunes
Welcome to the EE Community.
As this is happening with multiple services, this would need to be raised with our technical support guides to investigate, and if needed a support ticket raised.
Please call us on 150 from an EE phone or see our Contact Us | Help & Support | EE to call from any other phone, and the team will be happy to help.
Ali
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11-10-2024 06:31 PM
@tommyttunes Amazon UK is sending these text from the UK you are not getting them from Amazon US or Amazon.com. It’s Amazon.co.uk
Amazon is a global brand with official offices in each country they are in.
The same as Lidi.

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