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Not receiving OTP

CraigL3
Visitor

Hi all,

I have recently switched to EE from another network whilst keeping my number and other details intact. However when trying to login to online banking, my phone is not receiving a one time password. My number works fine for friends and family but not for my bank. Has anyone had a similar problem or know the solution? Thank you. 

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

When exactly is "recently" that you ported-in?

Is it just one specific organisation that you can't receive automated SMS from? Or are all automated texts affected?

You may need to report the problem to EE-CS, but checking these basics will be a good start.

Northerner
EE Community Star
EE Community Star

Hi @CraigL3 

You need to ask EE to refresh your line. 

This happens with number transfers but it normally sorts itself out after a few handset restarts. 

Thanks 




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