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Community Activity
Another EE account has used my mobile number
A (new?) EE broadband customer has mistakenly put my mobile number in as their own. As such I've been getting non stop texts from EE and openreach about "my" order, engineers coming to fit the smart hub, how the service is ready, and the latest, that...
Now tv on Apple 4k tv
My now tv membership should have been transferred from Talktalk to EE but it wasn’t so NOW keeps asking what subscription I want. It’s inclusive on the EE package but I can’t cancel it on Talktalk as the account is now frozen. Customer service sugges...
Contract
Wanting to view a contract of one of the numbers on my account but can't locate contract.
Phone number not been transferred
Joined EE from O2 around 2 weeks ago. Couldnt transfer my number myself so had a call with EE where I was told that they would cancel my old contract with O2 and transfer my old number to replace the new number that came with my new sim. I then got a...
Resolved! BEWARE: Scam Text Regarding EU Roaming Offer
Hi everyone.Please be aware I just received a scam text from a random number (1111) regarding free EU roaming for being a loyal customer. I already have this and haven’t clicked.Strongly suggest you don’t click the link if you receive!!
A new document for your (Insert name of Phone) device agreement is available
I have ordered a new phone and received a text message teeling me to check a document I have been sent.I log in - using chrome on a home Computer, NOT the app - and cannot see any documents att all, anywhere.I checked the forums and a previous soluti...
FTTC to FTTP
The master socket in my home is the one I showed in the picture (FTTC), and EE sent me FTTP-type broadband. So, I couldn’t connect the router and went to the EE shop where I purchased the broadband. They said they don’t deal with sockets and suggeste...
No service
I am unable to send messages or make any calls. I can get on to wifi and browse the internet but it does allow me to send messages or calls on whatsapp. I have switched on and off several times. Turned airplane mode on and off. Can anyone else hel...
Absolute joke of a service
So my phone had broken so I ordered a new device. Explicitly made it clear that I would not be able to access any messages or anything sent to the number registered with my EE account because it's broken. When actually trying to order the phone, I wa...
Can't upload invoices for 2 weeks now
Can EE please let me know what is going on and when this issue is solved? Much appreciated!!!
