Not able to hear caller's using EE

PAW15 · ‎25-07-2023

When I call and receive calls on EE I am unable to hear them however I can hear them on o2 and WhatsApp.

Northerner · ‎25-07-2023

Are you using WiFi calling or EE mobile network.

Are you on PAYG or pay monthly contract?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

PAW15 · ‎26-07-2023

Thank for reply

I'm on monthly contract and using EE network. It works fine on o2 just issues with EE.

Thanks

Leanne_T · ‎26-07-2023

Hi @PAW15

Does this happen on all incoming and outgoing calls, or is one number that you are unable to hear?

Does this happen in multiple areas?

Leanne.

PAW15 · ‎26-07-2023

Hi leanne

Happens in random places to a number of different calls both in and out

Kind regards

Paul

James_B · ‎26-07-2023

Hi @PAW15,

Does the coverage checker report good signal in the areas where you're having issues?

James

bristolian · ‎26-07-2023

Is this a complete lack of any incoming audio? Or does it come & go?