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No signal in the USA

Tom251
Investigator
Investigator

‎07-08-2022 11:27 PM

I've just landed in the USA and I have no signal at all. I see many people have had similar issues before but none of the fixes offered have worked for me. I've tried restarting my device, toggling airplane mode, and I cannot find any of the menus in settings on myEE suggested for the other fixes. I can't access live chat as I don't have data, and when I go to settings it tells me to come back later as it won't load correctly. Is there anything I can do? I was abroad 3 weeks ago in Italy and it worked just fine 

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎07-08-2022 11:55 PM

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Tom251
Investigator
Investigator
In response to XRaySpeX

‎08-08-2022 12:00 AM

I'm on contract and yes I'm using the same SIM as I was in the UK.

 

I've tried to go into the settings but it always tells me to "please try again in a while"

 

 Is there any reason why this is not working abroad in the USA when it was Italy?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Tom251

‎08-08-2022 07:56 AM

Hi @Tom251,

 

Welcome to the EE Community. 🙂

 

Have you tried following the tips in EE Roaming - Help when abroad with your EE phone or device?

 

James

0 Helpful
Tom251
Investigator
Investigator
In response to James_B

‎08-08-2022 09:22 AM

Hi James,

 

Yep I've tried all of them, the issue is that I can't access anything within settings, it's all greyed out and tells me to try again later. I have a similar issue on the main page of my EE.

 

Screenshot_20220808-092037.png

Screenshot_20220808-091755.png

 

0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to Tom251

‎08-08-2022 09:27 AM

Are you able to manually select a network to connect to? 

 

Do you have roaming set to ON, on your phone?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Tom251

‎08-08-2022 09:36 AM

Hi @Tom251,

 

It looks like you're registered as a user, rather than the bill payer in My EE. 

 

If you're the account holder, you can switch from user to bill payer in My EE by selecting Account settings > Manage numbers.

 

Once updated, you'll be able to manage your roaming settings online.

 

James