No signal in the USA

[Marionne]

I am in the USA & have purchased a “roam like home bundle” but I have no signal.

I cannot phone - send or receive texts or data. My phone is useless unless on Wi Fi.

[Marionne]

Message reads - Sorry but we haven’t been able to set up your changes.

I have been with EE for many years (since Orange) & traveled around the world with no problems.

[James_B]

Hi @Marionne,

Please get in touch with Customer Care so the team can take a quick look at your account.

They'll be happy to help.

James

[Marionne]

How do I get in contact with customer care please I have been trying & trying since Thursday.

If I can’t phone &  texts won’t send?

[James_B · Accepted solution]

Hi @Marionne,

You can call Customer Care using the contact numbers provided at ee.co.uk/contact-ee or connect with our live chat team by logging in to My EE. You should see an invitation to chat pop up when an agent is available.

Hope this helps.

James

[Marionne]

Where does the chat pop up - I have been looking & looking but can’t see it.

I can’t phone anyone.

[James_B]

Hi @Marionne,

Chat invitations will show on the side of your screen when logged into your My EE account online. Please note, this may not show during busy periods when all of our chat agents are busy.

James

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

[EEANDY]

Several days ago. Before I left the UK. If I text travel again it says I already have a travel plan. If I try to click on a website it takes me to a sign in screen where I have to purchase data for a very expensive fee. 

[James_B]

Hi @EEANDY,

If you are being redirected to purchase data, roaming is active on your account.

Are you trying to activate the Roam Further Pass?

James

[Marionne]

Hi Everyone thanks for the help.

Problem solved. I had to subscribe to Skype £4.99 then got through to technical support (after 1/2 hour wait)

lovely Golda said I was on roaming but needed to activate some things on my account. She talked me through these & Hey Presto my phone works. —- & I still have £1.40 left on Skype!