No service in Tenerife and roaming is on

[Jabell51]

Hi, I am in Tenerife. I checked my roaming status before leaving the UK and all was ok. I can use wi-fi but I have no service. I've done all the trouble shooting. Automatic network selection or manual doesn't work. It then says searching but then back to no service. Please help. 

[Jabell51]

Hi, it says the spend cap is off. What happens if I put this on?

[Leanne_T]

Thanks, if this is off this is not the problem @Jabell51 

You can choose to not set a Spend Cap and have no restrictions. Alternatively you can restrict usage outside of your monthly data allowance to £50, £40, £30, £20, £10 or choose to completely restrict your additional usage with a £0 Spend Cap.

In this case your account is going to need to be looked into, please call us from another phone on +44 (0)7953 966 150 and the team will get this looked into. 

Leanne. 

[Jabell51]

If my daughter has use of her minutes while abroad, if I can use her phone , will it cost to call?

[Leanne_T]

Hi @Jabell51 

Please see our Changes to EU Roaming Help page for details on if she would be charged. 

Leanne.