Mobile data roaming not working

[Samcook99]

I’m in Ireland and my mobile data is not working. 
It worked last week when I was in Ireland, and shows a connection with 3G but doesn’t work at all. The phone only takes calls and texts. I’ve tried turning off automatic network and selecting the others but none of these have a connection. I have roaming turned on and pay for the roam further pass. Any Ideas?

[Samcook99]

I have tried restarting my phone multiple times. I’m on contract and all settings are correct. It worked perfectly with 5G last week.

[Katie_B]

Hello @Samcook99. 

Thanks for posting. 

Have you been able to check your device settings to ensure mobile data is switched on?

Katie

[aerialclare]

Did anyone have a solution for this?

I had the same issue in Republic of Ireland. I have roaming included in my plan and despite turning off and on the phone roaming and checking all settings, i didn't have any access to data. I texted twice to 150 to have roaming  "switched on" and the response was positive but still i had no data.  For the next visit, it will be good to have data and to understand why i didn't this trip.

[Leanne_T]

Hi @aerialclare 

Did you try manually searching for another network? 

Could you make calls and send texts? 

Leanne.