No roaming network

[Erika_e]

Hello, I am in Italy since last Wednesday roaming was working until this morning but suddenly all the networks for roaming are unavailable or my phone couldn't connect to them . Already restarted the phone I have add ons for roaming and the service is always active in 3 years I never had problems like this one.

[aj333]

Chris 

Lliad only one allows connection. The others either say unavailable or not acceptable to sim.

A

[Christopher_G]

Thanks, @aj333 

We're looking into this, but Iliad should be the network that allows connection at the moment, providing you're within their coverage range.

Chris

[CharlotteWe]

Other networks show up and it lets me select them but it doesnt connect.
Doesnt matter which one.

[Christopher_G]

Even the Iliad network, @CharlotteWe?

Chris

[CharlotteWe]

It worked! Thank you!

[Erika_e]

Hello Christopher, I tried to restart and also Shut off and turn on again but I am still without any networks working. Tried to select the roaming network manually and didn't work as well. But there is Just one network only available that let me try to connect ( but fails the attempt) the other ones reports between brackets they are forbidden.

[Erika_e]

 

 

 this is what it looks atm

[Erika_e]

I tried to select Iliad anyway despite it was saying it was forbidden) and it worked also for me though. Thanks 

[Christopher_G]

OK, thanks @Erika_e.

Glad you managed to connect.

Chris

[CamVG]

Same here in Italy.  Very inconvenient as I have been trying to deal with an emergency situation.