No one can call me

[Brendan16]

Over the last weeks, I have had a number of people trying to contact me via my mobile phone which I have with ee. The phone rings and then goes straight through to busy. I am not making a call at the time. I know this because I have tested phoning the mobile number and this happens to me. I have looked at my settings and cannot find anything wrong. I have also contacted ee tech support via my mobile and gone through the procedures and your system has not managed to connect me to a tech representative to deal with the issue. I have tried several times and waiting between attempts to receive texts which have never arrived. Can you help me please? 

[bristolian]

If "the phone rings and then goes straight to busy", this suggests your "call divert when unanswered" has inadvertently been set to 5 or 10 seconds rather than the 25 seconds default.

You should be able to amend these using your phone's call divert settings menu.

[Brendan16]

Hi Bristolian, 

Thanks for this. I've checked my call forwarding and options in Call Settings and they are not set up and set to not do so. I don't have a 'Call Divert' function on this phone. I have searched for it. Any other suggestions that you might have, I'd be grateful for. 

Thanks, 

Brendan

[James_B]

What type of phone are you using, @Brendan16?

Do you only see this issue in one location?

James