No data in USA despite buying £15 Roaming!

cpw
Investigator
Investigator

‎07-07-2023 02:00 AM

Currently in USA. Before we left UK i bought my son and I the £15 pcm text, message, roam add on. All confirmed via text message. Now here, only calls & texts via TMobile work. NO DATA!!!! Useless as in foreign city requiring maps, directions, TripAdvisor, travelling info etc etc. Tried calling EE on 150 8 times in 3 days. Put on hold 30-50mins each time then cut off!!!! And App changing the day we left (3rd July) didn't help as became a 'chat' room! So so **bleep**ed off. Data roaming enabled in settings. Any thoughts what to do? 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎07-07-2023 02:41 AM

@cpw : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
chistery
EE Community Star
EE Community Star

‎07-07-2023 07:10 AM

What happens when you try this site?

http://neverssl.com 

Do you get redirected to an EE add-on page, browser error or does it work?

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