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No WiFi Calling?

FatRascal73
Investigator
Investigator

‎27-08-2025 08:04 AM

Has Wi-Fi calling stopped working for anyone else today 27/08/2025

Not using Starlink, on standard BT broadband.

All our EE mobile phones have lost Wi-Fi calling together 

Rebooted and still not working 

121 REPLIES 121
FatRascal73
Investigator
Investigator
In response to Carrierodgers

‎27-08-2025 08:46 AM

Good to know @Carrierodgers thank you. My business mobile on O2 Wi-Fi Calling working quite happily 🙈

0 Helpful
Chris_S
EE Community Support Team
In response to FatRascal73

‎27-08-2025 08:53 AM

Is your phone currently connected to Wi-Fi or your mobile data @FatRascal73?

Chris S

0 Helpful
FatRascal73
Investigator
Investigator
In response to Chris_S

‎27-08-2025 08:56 AM - edited ‎27-08-2025 08:57 AM

Hi @Chris_S it's on Wi-Fi - much like others posting here there is poor EE coverage and Wi-Fi calling is a lifeline

0 Helpful
Chris_S
EE Community Support Team
In response to FatRascal73

‎27-08-2025 09:03 AM

Thank you @FatRascal73 

Do you have any VPN's running at the moment? If so, could you try turning the VPN off please.

Chris S

0 Helpful
FatRascal73
Investigator
Investigator
In response to Chris_S

‎27-08-2025 09:07 AM

@Chris_S  No VPN's are in use on any of the iPhones

0 Helpful
Chris_S
EE Community Support Team
In response to FatRascal73

‎27-08-2025 09:25 AM

I appreciate you answering all of those questions @FatRascal73 

I'd recommend getting in touch with us so a guide can look into this further for you.

Chris S

FatRascal73
Investigator
Investigator
In response to Chris_S

‎27-08-2025 09:45 AM - edited ‎27-08-2025 09:46 AM

One mobile is back on Wi-Fi calling - the other is not, still waiting for it to return. 

I expect that EE are have some technical issues @Chris_S as a number of people are reporting the same problem

0 Helpful
JJ0198
Explorer

‎27-08-2025 10:14 AM

Have no signal here so totally reliant on WiFi calling. Been fine for years but has suddenly stopped working. Tried all the easy fixes. Can use all the other WiFi things like apps and internet. Yesterday it would not send texts but today it will sometimes send them, but cannot make calls at all. Really urgent I get this alerted as I have no other means of making calls and live in a very isolated location. I cannot call EE for advice as I have no means of doing so! Very grateful for any ideas.

Peter_W
EE Community Support Team
In response to robw13

‎27-08-2025 11:15 AM

Thanks for sharing these details with us @robw13.

I've made sure this is flagged with our support teams to help with any ongoing investigations.

Peter

0 Helpful
Dorsetrebel
Investigator
Investigator

‎27-08-2025 11:37 AM

same problem, WiFi calling was working last night but not this morning.  Have tried all combinations of rebooting phone and router but still not working.  But our O2 iPhone still has WiFi so not a router problem.